FREQUENTLY ASKED QUESTIONS
We know putting your business decisions in other hands can sometimes be stressful and we understand that you have many questions before making a decision. We have gathered our most frequently asked questions from our customers in this area and feel free to contact us if you still need further information:
My situation is delicate, do you have confidentiality agreements?
Yes, all our employees have signed confidentiality agreements and we sign a confidentiality agreement and proprietary rights contract with each one of our customers so that you can have peace of mind and.
What’s your return policy?
Refunds are made within 24 hours of initial payment and a 15% handling fee is deducted from it.
Do you provide services outside of Austin, Texas?
Yes, we have customers in other cities within Texas and other states in the United States.
Do you accept credit cards?
Yes, we accept cash, checks, Venmo, Facebook Pay, PayPal and Credit Cards.
Do you offer services in Spanish?
Yes, we accommodate to the primary language of our first point of contact
Are you certified as a Women and Minorities Business Owned business?
Yes, are certified with the City of Texas since the year 2015.
What are your payment terms?
Depending on the project, we can discuss with our customers before we begin the project.
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