Larissa Dávila is founder and CEO of the company BCO Consulting Group and a professional speaker of business affairs. Her passion is to help the community in the development of women through small and large businesses, education, culture and the arts.
Learn more about partnerships in business for your entrepreneurial project here:
BCO Consulting Group is celebrating Small Business Saturday all week. We understand the hardships and sacrifices you have to make to have your small business. And the benefits are rewarding and amazing for you, as well as for your entire community. Small businesses’ contributions are often not recognized or thanked. That’s why let’s take this week to thank our small businesses by shopping local. And BCO Consulting Group wants to help your small business succeed and thrive. For this week only, we have 30% off all our services. This offer is valid until November 25. For more information, contact us at (512) 363-6381 or email email@example.com
#BCOConsultingGroup | #SmallBusinessSaturday | #ShopSmall | #SmallBizSat | #AustinTX
Started in 2014, and now affectionately known as #FREECON, The Freelance Conference is five days of events lead by industry leaders and peers. Each session is designed around the specific skills needed to run a freelance business, building momentum and opening up opportunities.
SO MUCH MORE THAN A CONFERENCE!
BCO Consulting Group presented the workshop: COPYCATS! How to deal with them
Description: We all have them! In Freelance, there are a lot of possibilities for innovation, but what happens when a friend, a student or just another random mortal starts tailgating you and copies your efforts? How do you handle that? Join us for our talk and learn some strategies to deal with copycats in your trade.
In this interview, Larissa Davila, CEO of BCO Consulting Group, shares her journey from Laredo, Mexico to Austin, Texas with Latinx Talx. She shares how she came to become the founder and CEO of BCO Consulting Group as well as shares some common pitfalls new business owners should look out for to protect their products and/or services. LatinX Talx believes that by sharing LatinX stories, we can help dissolve cultural bias and stigmas presented by mainstream medias. Through this podcast Latinx Talx aims to create a space where Latinx can share who Latinx are, where Latinx are and how we/they got here. The podcast also encourages LatinX individuals to be involved in their community, educate their audience against LatinX stereotypes in order to help understand LatinX culture and assist in engaging LatinX culture in our every day surroundings. “We aim to share these journeys. Encouraging open & honest dialogue, educating against cultural bias and engaging our community.” Latinx Talx asserts. #dreambig #latinx#diversity #inclusion
We put our money in line with our values and this year, we participated as sponsors for the Women Empowerment Conference WECON 2018 for the forth year in a row. It is an honor to be an active supporter of such a vibrant community and we participated with a conference as well.
The annual Women’s Empowerment Conference (WE Con) is presented every spring by the Women’s Community Center of Central Texas. WE Con strives to be a welcoming community event where women, girls, femmes, and those who care about them can share knowledge and insights, build community, and find self-empowerment.
5 Personas con las que NO Debemos Empezar una Sociedad
Toda tu vida has soñado con tener tu propia empresa, para lanzarlo, le cuentas el proyecto a [inserta aquí el nombre de una persona] hacen el proyecto, no cumple con tus expectativas, discuten, lo vuelven a intentar, no están de acuerdo, vuelven a discutir, lo vuelven a intentar, así por varios años, se dan por vencidos, fracasa el negocio y el proyecto fracasó. Honestamente, tu caso no es único, miles y miles de personas pasan por esta situación por falta de información, un plan de trabajo bien hecho y contratos legales. Abajo te presento mi lista de las 5 personas con las que NO debemos empezar una sociedad:
1.- Tu familiar sin empleo: Quieres abrir una empresa y buscas una persona de confianza, tu hermano/a lleva meses desempleado y tu mamá se la pasa estresándose por sus ingresos. A ti te parece que serás la hermana/o del año si le das trabajo y tendrás una persona de confianza en el proyecto y estas en lo correcto: Si tendrás una persona de confianza, si le quitarás un dolor de cabeza a tu mamá, si resolverás la situación económica de tu hermano/a y si terminarás trabajando el 100% del tiempo por el 50% de los ingresos, sin contar con que, a la hora de despedir a tu pariente, terminarás siendo el villano/a del cuento, NO LO HAGAS.
2.- Un/a Socialite: Tú tienes un gran proyecto, eres muy trabajador/a, tienes el capital, pero necesitas una persona en ventas porque tú trabajas demasiado y Fulanito o Perenganita es SUPER social. ¡Qué buena idea! Se hacen socios y él/ella trae a los clientes mientras que tú trabajas. WRONG!
Este es un error bien común, los Socialites son así porque lo único que les gusta hacer es estar en sociedad. Son buenísimos en su papel, pero su prioridad es la vida social.
Lo que pasará aquí es que entrarán en el proyecto, invertirás tu dinero, trabajarás como si no hubiera mañana y tu Socialite no hará nada. A veces llegará temprano, a veces estará viajando por el mundo y tu empresa, quedará en segundo plano. Si tienes suerte, no habrán pasado muchos meses, y no habrás perdido mucho dinero, pero sacarlo/a será un problema, y lo que si conseguirás es estar en boca de todos y no terminarás en buenos términos, lo cual será bastante desafortunado.
3.- Una persona super inteligente y super trabajadora que, si no fuera porque está en MIL proyectos, sería el socio ideal. El problema con esta persona es que ya tiene sus ingresos y compromisos previos, además de tener cientos de compromisos porque a todo le dice que sí, pero te garantizo que pasarás los días, semanas y meses esperando a que ésta persona se desocupe. Tu proyecto no será su prioridad, y no progresarás esperando a que esta persona se desocupe o terminarás haciendo el 100% del trabajo por el 50% del crédito y la remuneración.
4.- Una persona que apenas conociste. Estás a punto de lanzar tu proyecto, te invitan a una reunión, conoces a una persona que parece tener una energía similar a ti, se ve super motivada, le cuentas tu proyecto y se emociona más que tu propia pareja; parecer ser que te entiende al 100%, se quedan de ver para un café y antes de que te des cuenta, están abriendo el negocio juntos(as)… ERROR. Al abrir una empresa debes estar conforme con el temperamento, valores, hábitos financieros, crédito, trato con los clientes, entre otros factores de tu socio. Todos estos factores son C-R-I-T-C-O-S para el éxito de tu negocio y tu estabilidad financiera. Piénsalo…
5.- Mejor Amiga(o): Finalmente y el más o la más dolorosa(o) es tu mejor amiga(o). Verás, las ganas no son suficientes y el cariño no genera ingresos. Las amistades son para relajar, tus confidentes, tu apoyo, pero a menos de que haya un contrato de por medio con un plan de trabajo con distribución de responsabilidades de acuerdo con sus aptitudes, un negocio con un mejor amigo es una pésima idea ya que perderás el proyecto, mucho tiempo, tu amistad y/o el dinero que invertiste. Sin contar el desgaste psicológico para ti y tu pareja, los daños pueden ser irreparables.
Por supuesto que estas son solamente ideas y no significa que abrir un negocio con alguna de estas personas te llevará al fracaso, pero el riesgo es mucho más alto. Mi sugerencia para ti es que lo pienses bien y que antes de empezar una sociedad tomes en consideración que las ganas de triunfar no son suficientes ya que éstas se tienen que consolidar con saber cómo hacerlo, tener tiempo para hacerlo y un excelente contrato legal con un plan de escape para que la presión no sea tan alta. ¡Te deseo mucha suerte!
Si te gustaría profundizar en el tema o te gustaría que analizáramos tu situación actual, te puedes comunicar con BCO Consulting Group vía email a larissa@BCOConsultingGroup.com o por teléfono al (512)636-6381.
This past September 15th, BCO Consulting Group participated as a vendor with the Celebrating Success 2017 event of the Economic Growth Business Incubators organization in the city of Austin, we also provided with the logo for the event as a pro-bono service. Each year this event honors the achievements of their clients and their contributions to the local economy.
EGBI was joined by Shayla Rivera, an amazing mistress of ceremonies, comedian, and former rocket scientist, theAustin Community College Board of Trustees & Celebrating Success Committee Chair, Nora de Hoyos Comstock, Ph.D., and Consul for Political and Economic Affairs, Jorge Salcido Zugast. We heard inspirational video testimonials from EGBI’s clients with ATX Co-op Taxi and Barbon’s Barbershop. Christina Paz, owner of Siller Preferred Services, ledding the audience through her entrepreneurial journey and relationships created along the way through EGBI’s support.
Celebrating Success luncheon also included a business expo, where EGBI clients had an opportunity to showcase and sell their products and services. They were so excited to bring this opportunity to EGBI’s clients, who have been nurturing the family-owned businesses through education and resources. This was a great way to continue supporting alumin by connecting them with a number of community leaders, business consultants, professionals and other entrepreneurs.
EGBI also had the opportunity to honor the volunteer of the year, Fernando Labastida. As a staff of three, EGBI relies on volunteers as expert instructors, support, and more.
In our current times, online presence is not an option anymore, it is a mandatory necessity of every business or public person. Unfortunately, for those that have hectic schedules or are not very familiar with social media and websites, managing our main source of income and keeping up with online presence can get very overwhelming. In an effort to keep up with technology, strategy and protocol of online presence entrepreneurs sometimes have to outsource this task to third party contractors or even have to hire employees to specifically develop online presence and this is the part when problems can begin. Sometimes third party contractors can get very expensive, or don’t necessarily reflect the personality of the business; some other times, things just go south and the business relationship ends.At this point business owners rush to hire someone else to take care of their online presence and then realize that the previous provider left with all the passwords and the company is now mute. All the time and money invested is now captive of the previous provider and gaining access to Google, Yelp, Facebook, Twitter, Instagram and all the other accounts can be very difficult, sometimes even impossible and creating a second, third or fourth account for the business dilutes the viewer traffic and doesn’t benefit the business. With this being said, my advice to every public person, entrepreneur and business owner is to GET YOUR PASSWORDS AND USER ID’s when things are going smooth with your providers. Take control of your online presence when the relationship is in good terms because after all, it is your business and you are paying for their service, otherwise a lot of headaches can come your way and your business will feel like it is going through a nasty divorce.
Quality Control Metrics and Procedures (QCM&P): What are these and should I implement them into my business?
Growing up, I used to cringe when I walked into chain businesses and heard, “Welcome to our business!” and I would triple cringe when I walked out ninja-style and a teenager yelled from the cashier’s desk “Thank you for coming, have a great day!” I got annoyed by the jolliness in their voices and how they always saw me on the way out. It was total madness!
During my college years, I worked in retail. In this line of service, my training revealed the mystery that haunted me for years, employees don’t greet because they are strange jolly creatures. They greet because it is part of their Quality Control Metrics & Procedures manual (QCM&P). Greeting, makes customers feel noticed, appreciated and most importantly, it is the most effective loss prevention tactic available. When thieves know there is a “GREETER,” (Yes, there is a position in most chain stores that is in charge of greeting people) they won’t steal. Greeters help to reduce merchandise shrinkage. Figuring this mystery out and learning more quality control procedures amazed me. There is a whole science behind the size of your burger, the registration at the gym or spa and the separation between tables in a restaurant so that customers don’t bump into the neighbors behind them. These are Quality Control Metrics & Procedures and they rarely noticed when properly implemented. QCM&P’s are only missed when customers visit the competition and notice the lack of quality provided in comparison to their vendor of preference. In business terms, it is called the ONE BEST WAY. Business owners work on the ONE BEST WAY to make their customers happy every single time with the least amount of energy at the most effective cost. Once the ONE BEST WAY is found, a procedure is created and every employee in the business is trained to make sure it is always implemented. This technique makes customers miss the sales person at the shoe store, the cashier at the bank, the warm cup of tea at the spa and the fluffy slippers at the marvelous hotel from the last leisure trip. QCM&P are what make customers come back.
Big corporations implement QCM&P on almost every aspect of their business, should a Small Business Owner implement QCM&P’s? WELL, YEAH! A business is never too small or too large to provide quality service to its customers. There are too many options in our market and quality controls create an edge that most small business owners don’t even think about.
Quality Controls and Procedures are my passion. After I received my bachelor’s degree in Business Administration, I completed a certification in Vancouver, Canada as an internal auditor for the ISO. The International Organization for Standardization (ISO) is a worldwide organization that charges thousands of dollars to businesses to assist them to develop and implement their own QCM&P and to audit them periodically to make sure that they stay on track.
Do you have to pay thousands of dollars to get certified through the ISO? As a small business owner, paying thousands of dollars to get certified through ISO, may be unreasonable but there are many alternatives. Small companies like mine, can provide with the guidelines and consulting services to generate QCM&P’s at an affordable and effective budget, or you can look online for generic tactics to create a QCM&P manual. There is a lot of information online to assist business owners to create a healthy one.
Once a procedure is created, does the business have to keep it for life? No, when a procedure is added to a QCM&P manual. A revision must be made after a period of time to make sure it is still the ONE BEST WAY. If the procedure no longer makes sense to the business, it can be updated or removed and the business continues improving.
Are there more benefits to creating a QCM&P manual? Yes, having a manual in place helps in more ways than one. A few examples are:
- When a business is trying to expand with a second location, a QCM&P manual to train new employees will help to duplicate service and ensure customer satisfaction at the second or third locations.
- When franchising a business, a QCM&P manual is added to the contract agreement and the business owner can have the confidence that quality will not be neglected by the new entrepreneurs.
- Having a business is very time consuming. Sometimes an owner cannot leave the business because employees don’t know what to do. The business owner can’t take a vacation, or showcase the business in fairs or conferences because customers suffer. Having a QCM&P manual helps to guide employees when the owner is not available.
- It also helps to identify and value good employees. Trained employees that don’t provide quality service are a large obstacle for growth, with a QCM&P manual, a business owner can make an educated decision to let go a bad employee, or to give bonuses to employees that goes above and beyond to provide quality service.
- In the event that the primary business owner has to suddenly retire from business due to disablement or death. With a QCM&P manual in place, family members can continue the business with the same vision and line of service that the founder had. A QCM&P manual can be the key to perpetuate a business for many generations.
Because of these and many other benefits, don’t waste any more time and start working on it. It is a great investment and you will see immediate and long term benefits from it at every stage of your business.